This Vendor Merchant Agreement (the “Agreement”) is entered into by and among Angle Enterprise LLC and Long Beach Journalism Initiative (DBA the Long Beach Post) (collectively, the Platform Providers) and you, the Vendor (“Vendor” or “you”).
Angle Enterprise LLC is a Delaware Limited Liability Company that provides e-commerce and event ticketing solutions.
Long Beach Journalism Initiative (DBA the Long Beach Post) – a 501(c)(3) nonprofit organization under the laws of the State of California.
Together, Angle Enterprise LLC and Long Beach Journalism Initiative (DBA the Long Beach Post) are referred to as the Platform Providers.
The Platform Providers provide a marketplace and listing tools for Vendors to sell tickets and manage event listings on a dedicated Publisher-branded domain or subdomain (e.g., events.publishername.com).
The Platform Providers are not the seller of your tickets or products. You are the seller and merchant of record for your offerings, and you are solely responsible for your event quality, listing accuracy, customer communications, compliance with applicable laws, and all obligations associated with your sales.
“Merchant of record” means you are the party selling to the customer and that payments for your offerings are processed through your connected payment account. You are responsible for setting prices and policies, fulfilling the event or product, providing customer service, and managing refunds, chargebacks, disputes, applicable taxes, and compliance with payment processor rules for your sales.
By using the Platform Providers’ services, the Vendor agrees to be bound by this Agreement, the Vendor Refund Policy, Community Guidelines, and the Terms of Service.
To use the Vendor services, you must:
The Platform Providers may require additional verification, such as:
Failure to provide accurate or updated information may result in listing removal, account suspension, limitations on sales, or termination.
Payments for your offerings are processed through your connected payment account (e.g., your Stripe account connected via Stripe Connect).
The Platform Providers facilitate marketplace access and payment connection functionality but do not act as the seller of your tickets or products.
Payments may include ticket price, platform service fees, applicable taxes, and any other amounts disclosed at checkout.
Subject to your payment processor’s policies, risk reviews, reserves, onboarding completion, and banking timelines, you may receive funds as payments are processed or according to the payout schedule established by your payment processor.
The Platform Providers do not control and are not responsible for payment processor delays, holds, reserves, rolling reviews, payout failures, account restrictions, or disputes administered by the payment processor.
Vendors are solely responsible for handling all refund requests according to the Vendor Refund Policy and applicable law.
Vendors bear all liability for chargebacks, disputes, consumer claims, and event-related complaints arising from their offerings.
Any chargeback, dispute, or refund-related fees assessed by the payment processor are the Vendor’s responsibility.
If the Platform Providers issue any refund or adjustment to protect customers, comply with law, prevent platform abuse, or maintain marketplace integrity, the Vendor authorizes the Platform Providers to recover those amounts by setoff, deduction from amounts otherwise owed to the Vendor, or direct invoicing where permitted by law and processor rules.
A platform service fee may apply to ticket sales as disclosed at checkout and/or in the Vendor dashboard. The platform service fee supports secure checkout, marketplace operations, and customer support.
Platform service fees are non-refundable except where required by law or expressly agreed to in writing by the Platform Providers.
The Platform Providers may withhold, set off, or recover amounts for outstanding platform service fees, refunds, chargebacks, fraud-related losses, policy violations, or other amounts owed under this Agreement.
If insufficient funds exist to satisfy amounts owed, Vendors must reimburse any outstanding balance upon request.
Vendors are responsible for all payment processor fees assessed on transactions for their offerings, including Stripe processing fees, card network fees, and any dispute, chargeback, or fraud-related fees imposed by the payment processor. These fees are governed by the Vendor’s agreement with the payment processor and may vary by card type, region, 3DS/SCA requirements, or transaction risk characteristics.
Vendors must accurately represent event details, ticket policies, pricing, and material terms of sale.
Vendors must include a clear refund policy in each event listing and keep it accurate and up to date.
Vendors must comply with all applicable laws, venue regulations, permits, and health & safety guidelines.
Events that are illegal, fraudulent, deceptive, or violate community standards may be removed at the Platform Providers’ sole discretion.
Vendors must ensure that every event posting includes a clear, easy-to-find refund policy before tickets are offered for sale.
Vendors must ensure that every event posting includes a clear, easy-to-find refund policy before tickets are offered for sale.
Vendors must establish and display clear refund policies in compliance with the Vendor Refund Policy and applicable law.
If an event is canceled, materially changed, postponed without a timely reschedule, or otherwise fails to occur, Vendors must issue refunds as required by law and their posted policies.
The Platform Providers may, but are not obligated to, assist with refund administration to protect customers and platform integrity. Any such refunds may be recovered from the Vendor as described in this Agreement.
Vendors are solely responsible for determining, collecting (where applicable), reporting, and remitting all taxes related to their sales, including sales tax, VAT/GST, local event taxes, and other regulatory obligations.
The Platform Providers do not provide tax advice and do not guarantee the accuracy of any tax-related tools offered by third parties. Vendors should consult their own advisors regarding tax obligations.
Customer data collected through the platform may be made available to Vendors for event fulfillment and customer service purposes. Vendors may only use customer data for legitimate fulfillment and event-related communications and may not share, sell, rent, or misuse attendee information.
Vendors must comply with all applicable privacy laws, including CCPA/CPRA and GDPR where applicable.
Vendors must protect personal data and report any security breaches involving customer information immediately.
Any consumer privacy requests received by the Vendor that relate to platform-collected data must be forwarded to the Platform Providers promptly.
Vendors may not use the platform for:
Failure to comply may result in listing removal, account suspension or termination, legal action, or law enforcement reporting where appropriate.
Vendors assume full responsibility for event operations, listing accuracy, customer complaints, chargebacks, disputes, and financial and legal obligations related to their sales.
Vendors agree to indemnify, defend, and hold harmless the Platform Providers, their partners, publishers, officers, directors, employees, and contractors from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to the Vendor’s events, listings, sales, refund obligations, chargebacks, disputes, legal violations, or misuse of customer data.
The Platform Providers are not responsible for event failures, cancellations, refunds, Vendor disputes, listing inaccuracies, or payment processor actions.
To the maximum extent permitted by law, the Platform Providers’ total liability arising from or related to this Agreement is limited to the platform service fees actually received by the Platform Providers from the Vendor’s sales during the three (3) months preceding the event giving rise to the claim.
The Platform Providers will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages.
“All disputes shall be resolved through binding arbitration in the State of Delaware in accordance with the Federal Arbitration Act and the rules of the American Arbitration Association.”
No class action lawsuits are permitted.
Delaware law governs all disputes, claims, and interpretations of this Agreement, except where prohibited by applicable consumer protection statutes.
The Platform Providers may suspend, limit, or terminate Vendor accounts at any time for violations of this Agreement, the platform policies, legal risk, fraud or abuse indicators, or failure to complete payment processor onboarding.
Vendors must honor outstanding orders, refunds, and chargebacks even after termination and remain responsible for all obligations incurred prior to account closure.
The Platform Providers may update this Agreement at any time. Vendors will be notified of material changes by posting updates on the platform or through other reasonable notice mechanisms.
Continued use of the platform constitutes acceptance of updated terms.
Failure to enforce any term does not constitute a waiver of rights.
For questions about this Agreement, contact:
Angle Enterprise LLC
16192 Coastal Hwy
Lewes, Delaware 19958
Email: [email protected]
Effective as of January 5, 2025